Image DNA is dedicated to continually improving all aspects of its operations. We understand the significance of continuous improvement in enhancing efficiency and implementing best practices within the company, as well as in maximizing the client experience.

Non-conformance reports (NCRs) are used to document and monitor this information. NCRs provide a concise overview of the identified error or fault, the root cause of the issue, the corrective action taken to address the error, and the preventive measures aimed at preventing a recurrence. Additionally, NCRs include details of the financial costs and time needed to rectify errors, helping us understand the business implications.

Error/Fault Reporting:

These issues can be identified through customer complaints, internal audits, quality control procedures, or as a result of errors by third-party suppliers.

Root Cause Analysis:

This process determines the cause of the error or fault.

Corrective Action:

This details the steps taken to rectify the fault, which may involve modifying the original work or completely remaking the sign.

Preventive Action:

This section outlines the actions and process modifications designed to prevent the error or fault from occurring again, often leading to additional training through Toolbox Talks.

By capturing, recording, and analyzing data related to NCRs, Signs Express can identify potential trends and tailor training solutions to address broader trends, rather than just specific issues.

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